Personal Banking

 

Business Banking

Loan Services

Loan Services

Business Banking

About Us

eStatements

eStatements are a smart alternative to paper statement delivery.  Our electronic statements, available through Online Banking the day after your statement cycle, look identical to the paper statements you currently receive in the mail, but are in an easy-to-read PDF file format that can be printed or saved to your computer.

There are multiple customer benefits to receiving eStatements instead of paper statements, including:

  • Convenience:  24/7 access to bank statements through Online Banking, archived for at least 2 years for fast and easy research.
  • Fast Delivery:  Immediate access to bank statements as soon as they are available.
  • Flexibility:  Statements can be printed or stored to a computer, external hard drive, or other digital device.
  • Security:  Safer than paper, which can be lost or stolen from a mailbox.
  • Environmentally Friendly:  A positive impact is made on the environment by eliminating the need for paper statements.

Frequently Asked Questions

What are eStatements?

eStatements are electronic statements that are accessed through Online Banking, and can be printed or stored on your computer, external hard drive or other digital device, at your discretion.  When you enroll in eStatement Delivery Service, you authorize the Bank to deliver your statements electronically and discontinue your paper statement delivery. 

How do you access eStatements?

eStatements are available through Online Banking.  If you would like to enroll in Online Banking for anytime, anywhere access to your accounts, click here.

Will eStatements look like my print statements?

Yes, your eStatements would look identical to the statements you currently receive in the mail.

When will my eStatement be available?

eStatements are generally available the day after your statement end date. You will be sent a notification via email when your statement is available in Online Banking. 

What are the computer requirements to receive eStatements?

Adobe® Acrobat® ReaderTM is free software used for viewing and printing of electronic forms. You will need this software installed on your computer in order for your computer to download, display or print your statement and images.  You must have Online Banking access and PDF Reader installed on your computer to enroll in and receive eStatements.  Click on the icon to download Adobe® Acrobat® ReaderTM.

 Adobe Reader

How much statement history will be archived in Online Banking?

Checking statement history is available from January 2014 and will continue to build an online archive for at least two years. Savings statement history is available from July 2014 and will continue to build an online archive for at least two years.

Where can I find your eStatement Policy?

Click here to read 1st Capital Bank’s eStatement Policy.

Can I cancel my eStatement Delivery Service and receive a paper statement again?

Yes, you can cancel the eStatement Delivery Service at any time.  In Online Banking, go to the “Accounts” tab.  Hover over the “Actions” menu to the right of the account you would like to unenroll.  Click on “View Statements”.  On the right-hand side of the page, in the Electronic Statement Delivery Status box, click the button to “Opt Out For This Account” or “Opt Out For All Accounts”. 

What do I do if my Email address changes?

You can change the Email address for eStatement notifications in Online Banking.  In Online Banking, go to the “Accounts” tab.  Hover over the “Actions” menu to the right of any account you have enrolled in eStatements.  Click on “View Statements”.  On the right-hand side of the page, in the Electronic Statement Delivery Status box, click the button to “Update Email”.

Is there a fee to use the eStatement Delivery Service?

No, eStatement Delivery Service is free.

Enrollment Instructions for eStatement Delivery Service

  1. Log into Online Banking using your Access ID and Passcode
  2. Click on the Accounts tab
  3. Click on the Actions button to the right of the first account you would like to enroll for eStatements
  4. Select View Statement from the Actions menu.
  5. In the box titled Electronic Statement Delivery, click on the Electronic Only Statement Delivery button.
  6. Follow the instructions for enrollment.

Click here for detailed enrollment instructions with images.  If you have any questions regarding the enrollment process, please call the Cash Management Department at 831-264-4003.